Quirky Wardrobe

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted. Your order only constitutes an offer to us to buy an Item. All orders are subject to acceptance by us and subject to availability, and we will confirm such acceptance to you by sending you an e-mail. The contract between us (Contract) will only be formed when we send you the email.

The Contract will relate only to those Items whose dispatch we have confirmed. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed.

We will try and fulfil your order by the delivery date set out in the email or if no delivery date is specified within a reasonable time of the date of the email. Delivery dates are not guaranteed and time of delivery is not of the essence.

The Items will be at your risk from the time of delivery. Ownership of the Items will only pass to you when we receive full payment of all sums due in respect of the Items, including delivery charges.

The price of any Items will be as quoted on our site from time to time, except in cases of obvious error.

Unless otherwise stated, these prices exclude delivery costs, which will be added to the total amount due. The prices include VAT at the current UK rate of 20% and all sales taxes.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment for all Items must be by credit or debit card. We accept payment with Visa/MasterCard/American Express. The credit/debit card being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. In the event that your card authorisation and validation is declined, we reserve the right to cancel your order. By submitting an order to us through our website you represent and warrant the payment details provided on your order are valid and correct and when your order is accepted and processed by us, payment will be made in full and you hereby give your authorisation for us to carry out such other checks as we may deem appropriate.

Your Statutory Rights are not affected by these terms and conditions.

Most of our items are preloved unless otherwise stated in the description. They are carefully inspected for any flaws however you can't expect their appearance and finish to be as perfect as that of new items. Many have been upcycled to give a unique appearance. Given the nature of our Items, we do not offer a refund policy.

However, if you have a genuine reason to request a refund, we will consider your request and advise you accordingly. 

We reserve the right to offer an exchange in lieu of a refund. In which case we will ask you to select an alternative Item of a similar or lower value. In some limited cases we may offer a credit note which will expire within 3 months.

In exceptional cases and at our sole discretion, we may agree to give a refund. If we agree to give a refund, we will refund the price of the Item in full (excluding the cost of sending the item to you). However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

In order to process a return quickly and efficiently you must contact us as soon as possible and after hearing back from us, returns should be sent to the address: Quirky Wardrobe, 16 Kew Place, Cheltenham, Gloucestershire, GL53 7NQ. To return an Item you should use Recorded Delivery.  The cost of returning the Item to us is your responsibility unless agreed otherwise.

All refunds and exchanges are subject to the above procedure and are at our sole discretion.

We warrant to you that any Item purchased from us through our site is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.

Every care has been taken in the preparation of the content of this site to ensure the items and terms are described as accurately as possible. There may however, from time to time, be technical inaccuracies and/or typographical errors. There may be slight variations from time to time in style or colour reproduction, or in text descriptions, especially as most of the Items are not new. As the actual colours you will see will depend on the software in use, we are unable to promise or guarantee your monitor's display of any colour will actually reflect the colour of the Item delivered to you. To the extent permitted by law, we shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this site, whether this arises from breach of duty, breach of contract, negligence or any other way.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Item you purchased.

This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happens as a side effect of the main loss or damage and which are not foreseeable by you and us.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.

By placing an order through our site, you warrant that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, omission, non-happening, or accident outside our reasonable control, including (without limitation), industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport, technological or communication problems (Force Majeure Event).

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

These terms and conditions and any document expressly referred to in them represent the entire agreement between us.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to or after the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.